At RedOxbird, we are dedicated to delivering top-quality GPL-3 WordPress themes to our customers. While we are confident in the quality of our products, we understand that there might be situations where a refund is requested. This Refund Policy provides an overview of the circumstances under which refunds will be considered for our themes.
1. Eligibility for Refund
Refunds are offered for our GPL-3 WordPress themes in the following cases:
- Critical Issues: If you encounter critical issues that prevent the theme from functioning as described or advertised, and our support team is unable to resolve the issue within a reasonable timeframe.
- Misrepresentation: If the theme significantly differs from the features, functionalities, or descriptions as presented on our website.
Please note that we do not offer refunds for general dissatisfaction, personal preference changes, or compatibility issues with third-party plugins or customizations.
2. Refund Process
To request a refund, please follow these steps:
- Reach out to our customer support team at [email protected] within 7 days of your purchase or download.
- Provide comprehensive details about the issues you’re encountering, along with relevant evidence that supports your claim.
- Allow our support team sufficient time to assess your request and work towards resolving the issues.
If our support team is unable to address the issues within the eligible criteria, and if your case meets the conditions, we will initiate the refund process.
3. Non-Refundable Items
Refunds will not be granted in the following situations:
- Change of mind regarding your purchase.
- Insufficient expertise to use the theme effectively.
- Compatibility issues arise from third-party plugins or customizations.
- Failure to contact our support team within the stipulated timeframe.
- Issues originating from your server or hosting environment.
4. Refund Method
Approved refunds will be processed using the same payment method used for the original purchase. The refund amount will exclude any transaction fees or charges incurred during the purchase.
5. Theme Usage Rights
Please note that even if a refund is issued, your usage rights for the theme will be terminated. Consequently, you must discontinue using the theme and remove all copies from your website.
6. Contact Information
For refund requests or inquiries regarding our Refund Policy, kindly get in touch with our customer support team at [contact email].
7. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any revisions will be effective immediately upon posting the revised policy on our website.
By purchasing and using our GPL-3 WordPress themes, you acknowledge that you have read, comprehended, and agreed to abide by our Refund Policy’s terms and conditions.
Last updated: 20 August, 2023